A+ Customer Service I Admin Support
Capiz
Experienced Virtual Assistant, Customer Service Representative, Appointment Setter, and E-commerce Support Specialist with 10+ years of experience in customer service, administrative support, collections, appointment setting, and e-commerce operations. Skilled in Shopify, Amazon, Etsy, Facebook Marketplace, CRM management, order processing, fulfillment, product research, vendor coordination, and customer support. Proven ability to handle day-to-day operations efficiently, resolve customer concerns, maintain accurate records, and provide reliable support that helps businesses improve customer satisfaction and streamline their operations.
Cinto Norway, freelance
Oct 2023 to Present
· Provide administrative and operational support for Amazon and Etsy e-commerce stores. · Manage customer support via email and chat. · Process orders, replacements, refunds, and invoices. · Coordinate with suppliers and production teams. · Track shipments and resolve delivery issues. · Maintain accurate records and documentation. · Conduct product research and assist with e-commerce operations.
WAG LLC, full_time
Jul 2021 to Jul 2023
· Managed Facebook Marketplace and Facebook Shop operations. · Conducted product sourcing through Amazon, eBay, Walmart, and Home Depot. · Maintained inventory and monitored pricing strategies. · Processed customer orders and ensured timely delivery. · Responded to customer inquiries and resolved issues. · Assisted with branding and basic marketing initiatives. · Analyzed product performance and sales trends.
The Coco Studio, freelance
Apr 2021 to Present
· Support daily Shopify store operations. · Handle customer inquiries through email and chat. · Process orders and monitor fulfillment activities. · Manage social media communications. · Coordinate with vendors regarding inventory and deliveries. · Process returns, refunds, and replacements. · Conduct product research and maintain organized records.
KlaudVille, contract
Dec 2020 to Feb 2021
· Responded to customer inquiries via email. · Assisted customers with orders, shipping concerns, returns, and refunds. · Managed account-related issues and complaint resolution. · Escalated complex concerns appropriately. · Maintained detailed customer records.