Medicare Customer Service Representative | Concentrix
Camarines Sur
A Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with emphatetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Concentrix, full_time
Dec 2023 to Mar 2026
Assisted Medicare beneficiaries and providers with inquiries regarding health insurance plan, benefits, claims and related issues. Provided timely responses to resolve concerns and ensure customer satisfaction via phone interactions. Ensured that all information provided were clear, up-to-date and in compliance with Medicare guidelines.
Sutherland Global Services Inc., full_time
Oct 2016 to Jul 2023
Delivered excellent customer service by addressing product inquiries, processing transaction and resolving issues via phone, chat and email while adhering to company policies. Provided floor support, assisted consultants in real-time and handled escaltion calls. Collaborated with team leads, QA and training team to ensure updated process information. Managed productivity including staffing, volume, queue and break schedules. Conducted training, spot checks and performance evaluations to ensure process adherence and consultant performance.