Lovely M.

Customer relationship

Metro Manila

Overview

Worked as a customer service representative for 18 years, both inbound and chat support. I was also a subject matter expert where I provide real-time support to agents in terms of product and policy inquiries.

Skills and Tools

• Customer Support
• Phone Support
• Chat Support
• Complaint Resolution
• Conflict Resolution
• Customer Success

Work History

• Customer service representative

  Citibank, full_time

  May 2007 to Nov 2025

  Worked as a customer service representative for 18 years, both inbound and chat support. I was also a subject matter expert where I provide real-time support to agents in terms of product and policy inquiries.