General Virtual Assitant / Customer Support Representative
Cavite, Bacoor, Philippines
Hi! I'm Luiza a General Virtual Assistant who's passionate about helping business owners save time, stay organized, and focus on growing their business. I understand that hiring a Virtual Assistant isn't just about finding someone to complete tasks. You're trusting someone with your business, your time, and your vision. That's a responsibility I don't take lightly. So instead of asking you to hire me, let me show you why I might be the Virtual Assistant you've been looking for. Here's how I can help you: ✔️ [Email & Calendar Management] ✔️ [Administrative Support] ✔️ [Social Media Management] ✔️ [Customer Support] ✔️ [Data Entry, Research & Other Administrative Tasks] Tools I'm familiar with: • Google Workspace • Microsoft Office • Canva / Capcut • Trello • ChatGpt Here's what you can expect from me: ✅ Clear and professional communication ✅ Strong attention to detail ✅ A fast learner who adapts quickly ✅ Someone who takes initiative instead of waiting for instructions ✅ A Virtual Assistant who genuinely cares about helping your business succeed I may not know everything, but I promise to show up every day ready to learn, communicate, and give my best. I believe trust is built through consistency, honesty, and quality work. If you're looking for someone who's committed to building a long-term partnership and making your work easier, I'd love the opportunity to be part of your team. Thank you for giving me those 30 seconds. I hope I gave you a reason to stop scrolling.
RGServe General Services Corporation, contract
May 2023 to Dec 2023
- Managed daily time logs, attendance tracking, and biometric data for personnel to ensure accurate payroll input. -Monitored shift schedules, leaves, overtime, and attendance discrepancies, liaising with managers to resolve issues promptly. -Audited timekeeping reports to verify compliance with company policies and labor guidelines prior to salary processing. -Maintained clean, organized records and updated employee data in the timekeeping system.
Gourdos World Market, full_time
Nov 2010 to Mar 2011
-Oversaw daily cashiering operations, including register balancing, float distribution, and end-of-day cash reconciliation. -Supervised and supported junior cashiers to ensure fast, accurate, and friendly customer checkouts. - Handled complex customer transactions, refunds, exchanges, and high-value payment processing.
SM Cinema Mall of Asia, full_time
Mar 2010 to Aug 2010
Processed ticket transactions and managed seat selection quickly using the POS system. Guided guests to theaters, managed crowd control, and verified tickets at entry points.
AEGIS People Support, contract
Feb 2009 to Feb 2009
Resolved customer inquiries and account issues through timely, professional written communication. Maintained strict response-time metrics and quality standards across all email interactions. Logged customer details and ticket resolution steps accurately in the CRM database.