AI Automation Technical Support | Zapier, Make, n8n, GHL
Cebu
I build automated workflows that save businesses time by connecting their CRM, email, forms, and payment tools. I’m certified in Zapier, Make, n8n, and GoHighLevel. Before moving into automation, I spent 4+ years in advanced technical support, so I troubleshoot well, plan for edge cases, and build systems that are reliable and easy for non-technical teams to maintain. I can help with: -Lead capture, nurture, and booking systems in GoHighLevel -Custom app integrations with Zapier, Make, or n8n -Automating data entry and routine support tasks Open to freelance, contract, and long-term work. Let’s talk about what I can take off your plate.
Concentrix, full_time
Nov 2024 to Sep 2026
Provided advanced technical support for satellite radio, streaming, and app-related issues, resolving complex cases with high first-contact resolution and fewer escalations. • Guided customers through multi-step diagnostics, account setups, and device integrations • Worked with engineering and product teams to document recurring issues, improving the knowledge base and speeding up resolutions • Handled high-volume queues under strict SLA targets while meeting quality and customer satisfaction metrics • Used structured troubleshooting and root cause analysis, skills I now apply to designing reliable automation workflows
Qualfon, full_time
Sep 2022 to Oct 2024
Delivered frontline technical support for telecom services, including connectivity, billing systems, device setup, and network troubleshooting for a high volume of customers. • Diagnosed and resolved hardware, software, and account issues efficiently • Documented solutions to support team knowledge sharing and process improvement • Maintained accurate ticket records and followed structured escalation protocols so complex cases were resolved within SLA • Built strong customer rapport through clear explanations and proactive follow-ups, contributing to positive customer experience scores and retention