Sales and Customer Relationship Management Professional
Metro Manila, Las Piñas, Philippines
Travel BPO professional with 6+ years of experience in customer service, reservations, inbound and outbound calls, email support, booking modifications, problem-solving, upselling, Salesforce CRM, and customer relationship management. Skilled in communication, rapport-building, handling customer concerns, documentation, and teamwork, with additional experience in coaching and performance support. Adaptable and eager to apply these transferable skills to non-voice, administrative, sales, and other customer-focused roles.
IGT Solutions, full_time
Mar 2020 to May 2026
Experienced travel and customer service professional with over 6 years of experience in the BPO industry, specializing in travel-related customer support, reservations management, and sales. Handled inbound and outbound calls, email inquiries, booking modifications, customer concerns, and travel-related requests while maintaining high service standards and customer satisfaction. Experienced in upselling travel-related products and services, managing customer relationships, documenting interactions, and utilizing Salesforce CRM to maintain accurate customer records. Developed strong communication, problem-solving, multitasking, and conflict-resolution skills while handling diverse customer needs. Advanced to Team Leader, gaining exposure to team support, coaching, performance monitoring, and operational coordination. Demonstrates adaptability, teamwork, attention to detail, and a commitment to continuous learning and professional growth.