Customer Support
Leyte
I have previous experience as a Customer Service Representative handling both voice and non-voice accounts. I assisted customers through phone calls, emails, and chat by addressing inquiries, resolving concerns, and providing efficient and professional support. This experience helped me develop strong communication, problem-solving, and customer service skills.
Virtual Staffing Solutions, full_time
May 2025 to Jul 2026
Handled inbound and outbound customer inquiries through phone, email, and chat. Provided accurate information regarding products, services, pricing, and promotions. Resolved customer complaints and concerns efficiently while maintaining a positive customer experience. Assisted customers with their account-related concerns and provided appropriate solutions. Achieved or exceeded sales targets through effective upselling and cross-selling techniques. Maintained accurate customer records and updated the CRM system with relevant information. Demonstrated strong communication, professionalism, attention to detail, and multitasking skills in handling customer interactions.