Medical Assistant
Davao del Sur
I'm an experienced Customer Service, Admin Assistant, and Medical Virtual Assistant with over 9 years of experience providing exceptional support across healthcare and business. Throughout my career, I've had the opportunity to work with leading companies, consistently delivering reliable, high-quality service and building positive relationships with customers, patients, and healthcare providers. I am committed to delivering top-notch results tailored to each client’s needs. With strong organizational skills, proactive communication, and a results-driven mindset, I consistently aim to enhance operational efficiency and improve customer and patient satisfaction. I am passionate about supporting businesses and healthcare providers in delivering exceptional service and am always ready to adapt to the evolving demands of a fast-paced environment.
Alpha MD, full_time
Mar 2025 to Apr 2026
I assisted patients with appointment scheduling, rescheduling, and cancellations while delivering timely, compassionate, and professional support. I collaborated closely with healthcare providers regarding medication dose adjustments, prescription requests, and controlled substance medications in accordance with clinic protocols. My responsibilities included tracking medication orders, monitoring shipments for peptide and hormone replacement therapy (HRT) medications, processing new orders, uploading laboratory results, and sending laboratory orders and prescriptions. I maintained accurate patient documentation by updating medication records and ensuring all information in the EMR/EHR was complete and up to date. Additionally, I managed email communications, responded to patient inquiries via email and text, provided information on pricing, medication availability, and order status, and ensured patients received exceptional support throughout their treatment journey while maintaining strict HIPAA compliance.