Virtual Assistant | Operations Team Leadership
Pampanga
Operations-focused professional with over 10 years of experience in team leadership, workflow management, and client operations. Proven ability to manage teams, drive performance, and maintain structured, efficient processes in fast-paced environments. Experienced in coordinating priorities, improving workflows, and ensuring consistent delivery against targets. Adaptable to remote work and capable of operating independently while maintaining high standards of accountability and communication.
LizardBear Tasking Inc, full_time
Jul 2022 to Jan 2026
- Led a team of 15 members, ensuring performance, quality, and SLA compliance across client projects - Owned workflow management and task distribution to maintain productivity and meet deadlines - Monitored team performance through data tracking and reporting, identifying gaps and driving improvements - Coordinated with stakeholders to align priorities and ensure the timely delivery of project requirements - Maintained operational visibility through structured reporting and progress tracking systems - Supported hiring, onboarding, and training of new team members, ensuring readiness and alignment with processes - Provided guidance and coaching to improve individual and team performance
LizardBear Tasking Inc, full_time
Oct 2021 to Jul 2022
- Acted as the primary liaison between operations, stakeholders, and management - Ensured task completion aligned with timelines and quality expectations - Developed and maintained reports and process documentation to improve workflow visibility - Validated data accuracy and ensured consistency in reporting outputs
LizardBear Tasking Inc, full_time
Oct 2020 to Oct 2021
- Managed workflow escalations and ensured deliverables met accuracy and timeliness goals. - Coordinated task assignments within the local operations team to maintain service quality. - Assisted with administrative tracking and weekly reports for management review.
Dnata Inc, full_time
Jun 2018 to Oct 2020
- Liaised with government agencies, airport authorities, and industry regulators to ensure operational compliance. - Prepared and validated data for flight briefings and regulatory documentation. - Supported management by maintaining accurate records and timely correspondence to meet compliance requirements.
YYDC Transport Service, full_time
Dec 2016 to Aug 2021
- Delivered professional, customer-focused transport services through digital platforms. - Communicated courteously with clients to confirm bookings and ensure smooth service. - Managed daily schedules and routes efficiently to meet time commitments. - Utilized digital tools to track performance and resolve issues in real time.
TelePhilippines Inc, full_time
Dec 2012 to Dec 2016
- Supported service operations and handled client inquiries with professionalism. - Managed reports and analyzed metrics to assist management in decision-making. - Provided administrative support through data entry, issue tracking, and performance documentation.
Accenture Inc, full_time
Nov 2010 to Oct 2012
- Delivered process training sessions tailored to telecom operations, ensuring team alignment with client requirements. - Monitored performance metrics and provided targeted coaching to improve accuracy and turnaround efficiency. - Verified order completion data and maintained organized documentation for client visibility.