Operations Admin Support | Social Media VA
Laguna, San Pablo, Philippines
With 13+ years of operations and administrative experience — including 13 years as a Regional Sales & Operations Manager overseeing multi-site retail teams, plus 5 months of hands-on VA experience — I bring strong organizational, reporting, and cross-functional coordination skills to remote support work. My VA experience includes calendar and email management, social media scheduling, CRM updates, and basic bookkeeping, as well as staffing/scheduling coordination for a US home care company. This is backed by certifications in Google Digital Marketing & E-commerce, Microsoft 365. I’ve reduced inventory shrinkage by 10% YoY and managed teams of up to 20, and I bring that same reliability and attention to detail to Executive Assistant and E-Commerce VA work for US, UK, and AU clients. Available across EST, PST, GMT, and AEST, with a dedicated home office and backup internet/hardware for uninterrupted support.
Home Care in US, part_time
Feb 2026 to Jul 2026
Provided administrative support including calendar/ email management, social media scheduling, CRM updates and basic bookkeeping for a US-based client.
ITWI, full_time
Feb 2013 to Present
Provided executive - level administrative support, including scheduling coordination, documentation, and cross-functional communication across multiple business locations. • Managedi nventory monitoring, reconciliation, and compliance auditing, reducing operational shrinkage by 10% year-over-year. • Prepared weekly and monthly business reports, KPI dashboards, and performance analyses to support executive decision-making and strategic planning. • Coordinated cross-functional teams across multiple retail locations, improving workflow efficiency and operational consistency. • Monitored branch KPIs and implemented targeted promotional initiatives that supported sustained annual sales growth. Operations and Administrative Professional with 13+ years of experience providing executive support, calendar and inventory management, business reporting, and cross-functional coordination for multi-site retail operations, now up-skilled for remote Virtual Assistant work through hands-on training in Social Media Management, Lead Generation, Executive VA support, GoHighLevel (GHL) CRM, and Basic Bookkeeping. Skilled in executive coordination, email and calendar management, documentation, KPI tracking, CRM communication, Microsoft 365, Google Workspace, and process improvement. Proven record of reducing inventory shrinkage by 10% and improving operational efficiency. Seeking to bring strong administrative, e- commerce, and VA support skills to remote Executive Assistant and E-Commerce Virtual Assistant roles for US, UK, and AU clients. CORE SKILLS San Pablo City, Laguna, Philippines | +63 916 717 7684 (WhatsApp) linkedin.com/in/mariacalleja11 | mariabituincalleja86@gmail.com | PROFESSIONAL SUMMARY VIRTUAL ASSISTANT TRAINING & UPSKILLING PROFESSIONAL EXPERIENCE English (Fluent) | Filipino (Native) • Google Digital Marketing & E-commerce Professional Certificate • Google Product Management Certificate • Microsoft 365 Certification • SAP Certification • Business Intelligence (BI) Certificate • Katam-Bray Learning Portal Certifficate • GHL Workshop Certifficate Bachelor of Science Major in Management Accountancy — Graduated March 2007 Relevant Coursework: Financial & Managerial Accounting, Business Finance, Operations & Strategic Management, Human Resources, Business Ethics, Marketing CERTIFICATIONS Internet: PLDT Home Fiber (primary), Globe 5G Mobile Hotspot (backup) | Equipment: MacBook Air M1, Lenovo ThinkPad (backup), noise-cancelling headset | Workspace: Dedicated home office | Availability: US EST, US PST, UK GMT, AU AEST LANGUAGES • Maintained 100% accurate operational documentation, inventory records, and compliance reports, supporting successful internal audits and accountability.
Golden ABC- Red Logo, full_time
Jan 2010 to Dec 2012
Managed administrative documentation, inventory reporting, and daily operational support for direct-selling retail activities. • Conducted inventory reconciliation and stock monitoring to maintain accurate product tracking and financial records. • Coordinated branch operations, inventory activities, and administrative documentation to ensure smooth daily business operations across direct-selling locations. • Generated daily and monthly sales, inventory, and operational reports used by management to monitor branch performance and business trends
Dra. Rosanna Lorenzo-Arceo Dental Clinic, full_time
Feb 2008 to Dec 2009
1. Managed front-desk operations for dental clinic, Greeting patients, answering phone inquiries, scheduling/confirming appointments. 2. Maintain and update patient records, treatment charts and billing information. 3. Coordinated with dentists and hygienists to organize daily schedules and manage patient flow. 4. Process billing, insurance claims / HMO coordination and payment collection 5. Handled clinic correspondence, filling and general administrative support. 6. Ensured a clean, organized, and welcoming reception area for patients.
EFG Computer Shop, full_time
May 2007 to Jan 2008
1. Managed rental of computer units to customers, including monitoring of usage time and billing accordingly. Assisted customers with basic computer troubleshooting, printing and internet access. Provided printing and layout services, including document formatting, resizing, and print set up for customers. Handled cash transactions, daily sales reporting and reconciliation. Maintained and monitored computer units proper function and internet connectivity.