Virtual Assistant
Cavite
Results-driven Travel & Tech Support Specialist with proven experience in high-volume customer operations, handling over calls daily while maintaining efficiency under strict performance metrics. Expertise in resolving complex travel concerns, including flight rebooking, hotel accommodation changes, charge disputes, cancellations, and policy-based resolutions. Skilled in technical troubleshooting for consumer devices and delivering clear, professional support to customers in stressful situations. Manage emotional pressure, and maintain customer satisfaction in fast-paced BPO and remote environments. Experienced in travel coordination, operations support, and multitasking across customer service, technical support, and administrative responsibilities with professionalism and accuracy.
Foundever, full_time
Nov 2023 to Jan 2026
I work with a customer support team that manages complex car-sharing operations through phone, chat, and email. We validate toll, gas, mileage, smoking, cleaning, and cancellation charges, review supporting evidence, enforce company policies, coordinate host and guest concerns, and ensure accurate, fair resolutions while maintaining exceptional customer satisfaction and operational efficiency.