Healthcare Virtual Assistant | Dental Admin Patient Support
Cebu, Mandaue, Philippines
I have over 8 years of experience in customer service and virtual administrative support, including working with U.S. healthcare and dental clinics. I have handled patient scheduling, insurance verification, claims follow-ups, email and phone support, and managing patient records using dental and medical software. I am highly organized, detail-oriented, and comfortable working in fast-paced virtual environments. What makes me stand out is my strong communication skills, reliability, and ability to quickly learn new systems and workflows. I always aim to provide excellent patient support while helping clinics stay organized and efficient. I bring value to clients by ensuring smooth day-to-day operations, improving patient experience, and providing dependable administrative support so healthcare providers can focus more on patient care.
Portiva Dental Clinic, full_time
Oct 2022 to Nov 2025
Experienced in processing dental insurance claims using Open Dental, verifying patient eligibility, and following up on unpaid or rejected claims. I maintain accurate patient records, manage communications, assist with scheduling, and coordinate office operations efficiently.
Caremedica Family Clinic, full_time
Aug 2020 to Sep 2022
Coordinated patient appointments and handled medical inquiries to ensure timely and efficient healthcare delivery. I also implemented workflow improvements that reduced response times and enhanced the overall patient experience.