Freelance Virtual Assistant | Multi-Industry Operation Admin Support
Laguna, Calamba, Philippines
Expert in client services and commercial operations with a track record of leading multidisciplinary initiatives and stakeholder partnerships. Skilled at developing marketing strategies that drive engagement and revenue growth. Proficient in process optimization, staff development, and digital management. Recognized for combining creative vision with operational excellence to deliver measurable results.
KMC Mags Solutions Inc. (Mav3rik), full_time
May 2026 to Sep 2026
Managed project trackers, contract extension timelines, and Salesforce forecasts without intermediary oversight. Audited timesheets, processed leave approvals, and organized project assets across Jira, Confluence, Slack, and Google Suite. Conducted weekly resource check-ins and collaborated with Technical/Solution Architects to track deliverables and resolve delays. Maintained structured file repositories and generated regular status reports for internal and client leadership.
RT Med Healthcar, full_time
Jul 2024 to Apr 2025
Led the successful transition to a new logistics provider, ensuring zero downtime and a 40% faster onboarding process through the creation of a knowledge base. Optimized administrative processes, improving team efficiency and workflow adaptation. Collaborated with cross-functional teams to streamline operations and ensure smooth delivery of healthcare products. Developed and analyzed operational reports to identify inefficiencies and recommend process improvements.
Boldr Impact Inc., contract
May 2023 to Feb 2025
Handled high-volume customer inquiries across multiple channels, consistently achieving 95%+ customer satisfaction scores. Provided tailored solutions to customer concerns, contributing to retention and positive brand experience. Supported product launches and seasonal campaigns with fast-paced, empathetic service.
Good Goods Pty. Ltd. (Who Gives A Crap), contract
Sep 2022 to Dec 2023
Handled high-volume customer inquiries across multiple channels, consistently achieving 95%+ customer satisfaction scores. Provided tailored solutions to customer concerns, contributing to retention and positive brand experience. Supported product launches and seasonal campaigns with fast-paced, empathetic service.
Pyrex Commercial & Services, full_time
May 2020 to Sep 2022
Managed day-to-day administrative operations, ensuring smooth coordination between internal teams and external partners. Streamlined reporting and documentation processes to improve accuracy and efficiency.