Adrilyn C.

Virtual Assistant | Digital Artist

Philippines

Overview

I am an aspiring virtual assistant who is eager to learn and grow. I may be new to the field, but I bring strong skills in email organization, Excel, and scheduling. I enjoy handling different admin tasks that keep work running smoothly. I am ready to support and adapt to any team that needs reliable help.

Skills and Tools

• Canva Pro
• Google Workspace Admin
• Microsoft 365 Admin
• Zoom
• Microsoft Teams
• Notion
• Monday.com
• Task Management
• Client Communication
• Email Management
• Calendar Management
• Scheduling
• Knowledge Base Management
• Internet Research
• Time Management
• Social Media Management
• Teachable
• Project Coordination
• Document Management
• Communication

Work History

• Quality Analyst

  ADP Philippines, full_time

  Dec 2022 to Feb 2026

  Evaluate associates' calls for compliance with company standards. Identify potential negative behaviors affecting customer satisfaction and document findings for corrective actions. Conduct booster training for new processes and onboarding of new hires. Ensure training covers all necessary topics comprehensively. Develop and distribute quality reminders about best practices. Regularly update reminders to reflect procedural changes.

• Client Support Specialist

  ADP Philippines, full_time

  Jun 2021 to Dec 2022

  Addressed client inquiries, particularly regarding business tax, state agency notices and invoices. Bank account information update and payroll inquiries. Supported the client call escalations. Provided regular updates to clients via email and/or phone calls regarding their inquiries.