Dedicated and results-oriented Customer Service Representative
Benguet, Baguio, Philippines
With a solid background in e-commerce operations and customer support, I specialize in streamlining workflows and delivering exceptional service utilizing industry-standard tools. I am highly proficient in managing customer interactions and order fulfillment across the following platforms: 1. Customer Support CRM: Expertly handling tickets, live chats, and multi-channel support in Gorgias and Zendesk. 2. E-Commerce & Logistics: Managing backend operations, product updates, and tracking within Shopify, alongside seamless order fulfillment and inventory management via ShipHero. 3. Team Collaboration: Maintaining clear, efficient, and fast-paced internal communication using Slack.
LARINECO, full_time
Mar 2024 to Jun 2026
• Conducted follow-ups on customer orders with the shipping department. • Prepared replacement reports for lost orders based on company policy. • Processed refund reports for dissatisfied customers. • Provided tracking information and shipment updates. • Delivered complete and accurate product information to customers.
Miracle Brand, full_time
Apr 2022 to Nov 2023
• Managed customer inquiries via chat and email. • Processed refunds, replacements, and order follow-ups. • Provided tracking information and product support.
Live Happy Deals / Shine Armor / TriggerFanatics, full_time
Jan 2017 to May 2021
• Assisted customers through chat and email. • Handled order tracking, refunds, and replacements. • Resolved customer concerns and provided product information.