Operations Virtual Assistant | Research & Data Management | Excel
Bulacan, Santa Maria, Philippines
I’m an Operations-focused Virtual Assistant with a background in quality management, administrative support, research, documentation, and process improvement. I’m building my professional VA practice around helping entrepreneurs, startups, and growing teams stay organized and get important tasks completed accurately. Day to day, I can handle web and internet research, data entry and organization, spreadsheet management, document preparation, file organization, content writing, online research, and administrative tasks. I work with Microsoft Excel, Word, PowerPoint, Google Docs, Google Sheets, Google Drive, Canva, and other digital tools to organize information and produce client-ready outputs. I work independently while keeping the client’s priorities in mind. I follow instructions carefully, ask questions when something is unclear, verify information before submitting work, and keep tasks organized so deadlines are not missed. My quality management background also helps me spot errors, improve processes, and create more efficient ways of completing recurring tasks.
CBN Asia Inc., full_time
Aug 2025 to Present
▪ Handle inbound calls and live chat support as a Partner Service Representative, resolving customer concerns with accuracy and empathy under the LAURA call framework. ▪ Monitor and manage call quality metrics, including Average Handle Time (AHT), to ensure fast, efficient customer resolutions without sacrificing service quality. ▪ Deliver consistent, courteous phone and chat-based customer service in a fully remote, Work-From-Home setup, demonstrating strong self-management and reliability. ▪ Maintain accurate call and shift documentation, following structured reporting processes before, during, and after each shift.