Virtual Assistant/ Healthcare Account / Data Entry
Philippines
I have 6+ years of BPO experience supporting U.S. healthcare and customer service accounts, with exposure to both voice and back-office roles. My background includes healthcare documentation, insurance verification, prescription processing, prior authorizations, and HIPAA compliance, as well as handling 50+ customer calls daily while meeting performance metrics. What makes me stand out is my attention to detail, reliability, and consistency in high-volume environments. I am experienced in processing and validating documents, maintaining accurate records, and delivering quality service while following strict guidelines. The value I bring to clients is accuracy, professionalism, and dependable support. I ensure tasks are completed correctly, sensitive information is handled responsibly, and customers receive clear and respectful assistance. I adapt quickly to systems and processes and contribute positively to team performance and customer satisfaction.
Alorica
Oct 2024 to Oct 2025
• Managed 50+ inbound calls daily, handling healthcare and prescription-related inquiries. • Achieved 90% CSAT while consistently meeting 500 AHT performance targets. • Processed prescription refills, prior authorizations, and insurance eligibility verification. • Resolved billing concerns and claim discrepancies accurately and efficiently. • Maintained full HIPAA compliance while documenting all interactions in CRM systems.
Ligaya’s Laundry
Mar 2023 to Sep 2024
• Managed the shop's daily tasks and simplified the workflow to save time. • Ensured service quality, timely processing, and customer satisfaction. • Handled cash management and basic reporting
IGT Technologies Philippines
Jun 2022 to Mar 2023
• Assisted customers with travel reservations, changes, and inquiries. • Ensured a smooth booking experience for every client, leading to positive feedback and repeat business.
iOPEX Technologies Philippines, Inc.
Nov 2021 to Jun 2022
• Validated 150+ healthcare documents daily with 99% accuracy, ensuring full regulatory compliance. • Maintained confidentiality and data integrity standards.
Amdatex Services Corp
Jul 2019 to Nov 2021
• Validated and processed 100+ client documents daily, ensuring accuracy, compliance, and data integrity. • Maintained and updated customer and account records, reviewing information for errors and resolving discrepancies.