Customer Suport Email and Chat
Negros Occidental
Email Support, Chat Support, Phone Support, Virtual Assistant.
BookRetreats, full_time
Nov 2022 to Sep 2026
Delivered real-time chat support for high-volume traffic, answering listing queries, providing yoga retreat or yoga teacher training recommendations, tagging leads bookings on the Admin Panel and Google spreadsheet.
Convrtx, full_time
Feb 2022 to May 2022
Researched LinkedIn prospects to identify qualified leads, accurately organizing details including contacts, titles, and company data in Google Spreadsheets for outreach
La'Chel Beaute LLC, full_time
Sep 2021 to Dec 2021
Resolved incoming customer inquiries on orders, tracking, and usage while accurately updating CRM logs and system records
Teleperformance PH, full_time
Aug 2020 to Jun 2021
Streamlined inbound member support across healthcare accounts by delivering accurate guidance on plan details, pharmacy networks, and prescription coverage.
Floryday/VOVA, full_time
May 2019 to Aug 2019
fficiently resolved high-volume support tickets concerning returns, order tracking, and account management to drive customer satisfaction
RELYmedia, full_time
May 2017 to Feb 2020
Effortlessly engaged prospective clients with detailed quotes and information while optimizing lead nurturing and email list management
Ubiquity Global Services, full_time
Jan 2016 to Mar 2016
Provided customer support for card issues, account limits, and general inquiries while ensuring swift resolution and accurate account updates