SME /General Virtual Assistance/ Recruitment, Learning Dev Support
Metro Manila, Pasig, Philippines
I have experience in contact center operations, including handling customer inquiries, training new hires, and supervising team performance. I am skilled in communication, problem-solving, and process management, which allows me to support both clients and teams effectively. I take pride in delivering accurate information, maintaining professionalism, and ensuring tasks are completed efficiently. What sets me apart is my ability to learn quickly, stay organized, and remain proactive in improving processes. I bring reliability, strong customer service, and a commitment to providing high-quality support to every client interaction.
Zapps Wholesale, part_time
Jun 2022 to Aug 2023
Executed social media strategies, boosting engagement and audience growth across multiple platforms. Created, edited, and scheduled branded content in alignment with marketing and design teams. Managed analytics reporting and online community interactions to drive engagement. Maintained product listings, pricing accuracy, and visuals across company websites and auction platforms.
Microsourcing Inc. | Pilot Catastrophe Services, contract
May 2022 to Mar 2026
Serve as the primary point of contact between the PH team and U.S.-based leadership, ensuring smooth communication and alignment. Support recruitment processes by assisting with candidate coordination, screening, training scheduling, roster management, and documentation needs. Coordinate and monitor training classes, track attendance, manage learning schedules, and communicate class updates or cancellations. Oversee team performance through regular reviews and coaching, helping agents improve quality and productivity. Implement recognition initiatives to boost engagement, morale, and team culture. Delegate workload efficiently and ensure timely, accurate completion of tasks. Handle inbound/outbound calls related to training, applications, course requirements, and adjuster inquiries.
PruLife UK, freelance
Sep 2019 to Jan 2023
Identified client needs and financial goals through strategic questioning and rapport building. Recommended insurance and investment products tailored to client requirements. Addressed objections and guided clients through the decision making process.
Emirates Fast Food LLC, UAE, contract
Dec 2015 to Nov 2017
Facilitated training sessions focused on beverage preparation, equipment use, customer service, and company standards. Provided continuous coaching to baristas to enhance skill mastery and service delivery.
Starbucks Philippines, full_time
Oct 2011 to Nov 2015
Delivered hands-on coaching to new hires and existing partners to improve performance. Supported baristas in handling customer concerns and ensuring consistent service quality.