Administrative Assistant / Data Entry Virtual Assistant
Laguna
Detail-oriented administrative professional with 13+ years of experience in data entry, lease administration, small business operations, bookkeeping, and customer support — now transitioning these skills into data entry and virtual assistant roles. Proven track record of high-volume, accurate data entry, records management, and remote/independent operations, including email and calendar management, order processing, and client coordination. Highly organized, tech-savvy, and dependable in fast-paced, work-from-home environments.
Michaiah's Sweet Side Ice Cream House, full_time
Aug 2020 to Dec 2024
• Managed end-to-end operations of a home-based food business, processing daily customer orders and coordinating deliveries through GrabMerchant and Foodpanda Merchant Portal. • Maintained daily bookkeeping, sales tracking, and financial reconciliation. • Coordinated with delivery partners and platform support to ensure timely, accurate order delivery. • Marketed products through social media, building and retaining a loyal customer base independently. • Built strong self-management, multitasking, and problem-solving skills operating a business without supervision.
Festival Supermall, Inc., full_time
Mar 2008 to Feb 2025
• Managed and organized digital and physical records of tenant accounts and lease contracts. • Prepared lease agreements, notices, and business correspondence. • Utilized the IFCA ERP system to maintain lease records, update tenant information, and manage contract data. • Maintained accurate tenant records and lease information using IFCA ERP system while ensuring data integrity. • Coordinated schedules, meetings, and communications between tenants and internal departments. • Handled customer inquiries and resolved concerns in a timely and professional manner. • Assisted with billing, financial tracking, and report generation using IFCA ERP system. • Supported administrative processes that improved overall workflow efficiency.
Wan Hai Lines (Phils.), Inc., full_time
Aug 2005 to May 2006
• Maintained employee records, attendance, and payroll-related data. • Prepared reports for SSS, Pag-IBIG, and PhilHealth contributions. • Provided administrative support including email handling and documentation. • Assisted in enforcing company policies and internal communications.
Prudentialife Plans, Inc., full_time
Sep 2004 to Apr 2005
• Managed client accounts, payment tracking, and follow-ups. • Communicated with clients via phone and written correspondence. • Updated payment records and coordinated with internal departments. • Generated reports and handled customer concerns efficiently.
Prudentialife Plans, Inc., full_time
May 2004 to Sep 2004
• Performed high-volume data entry with accuracy and attention to detail. • Maintained and updated databases and reports. • Assisted with reconciliation and document processing.
Prudentialife Plans, Inc., full_time
Nov 2003 to May 2004
• Processed documentation and verified account records. • Prepared reports and handled internal and external inquiries.