Babelyn C.

Virtual Assistant | Data Entry Specialist | Customer Service

Pangasinan, San Fabian, PH

Overview

Phone Specialist with 2 years of experience in the BPO industry, assisting customers in applying for credit cards over the phone. I ensure accurate information is provided while maintaining strict security and privacy standards. I also handle customer queries and provide basic troubleshooting, delivering efficient and reliable support with professionalism and care.

Skills and Tools

• Microsoft Teams
• Social Media Management
• Email Management
• Lead Generation
• Customer Support
• Data Entry
• Virtual Assistant
• Phone Support
• Email Support

Work History

• Apply by Phone Specialist

  Teleperformance

  May 2024 to Present

  Answering inbound calls and assist the customer with the application process over the phone. Getting an accurate information of the customer. Connecting to the right department who can assist their concern.

• Customer Care Specialist

  Alorica

  Feb 2024 to Apr 2024

  Assisting the cx with their billing statement, payment, payment arrangement and basic troubleshooting of their device, mobile or Internet router.