Customer Service | Administrative Support | Google Workspace
Metro Manila, Pasig, Philippines
A detail-oriented administrative and customer support professional with 7 years of banking experience, strong client communication and documentation skills, and experience handling confidential information.
Bank of the Philippine Islands, full_time
Jul 2019 to Present
Deliver superior customer experiences by addressing client inquiries, resolving concerns, and providing tailored solutions. Promote banking products and services. Maintain a high level of accuracy and efficiency while processing transactions over the counter, improving client satisfaction scores. Provided seamless, courteous service to clients, achieving a customer satisfaction rate of 95% during tenure. Processed client transactions, including deposits, withdrawals, and payments, with 99.8% accuracy in daily transactions.