Customer Support Specialist
Metro Manila
Hi! I'm Jasmine Amor Avelino, an e-commerce customer support professional with over 3 years of experience helping customers and supporting day-to-day online store operations. I've handled 200+ customer inquiries daily through email, live chat, and marketplace platforms, assisting with orders, shipping concerns, refunds, returns, cancellations, and product questions. I'm experienced with Shopify, Gorgias, Freshdesk, and HubSpot, and I'm comfortable coordinating with third-party providers to resolve issues and following up until concerns are addressed. What sets me apart is my ability to stay organized and detail-oriented even when handling a high volume of tasks. I take ownership of my work, communicate clearly, and focus on finding practical solutions rather than simply closing tickets. I'm also adaptable, quick to learn new tools, and open to feedback. I'm looking to work with clients who value reliability, clear communication, and long-term collaboration. My goal is to make your daily operations easier while providing customers with a positive experience.