Customer Service | Retention, Billing, and Sales specialist
Philippines
With over eight years of experience across the telecommunications, real estate, and financial sectors, I have developed a specialized skill set in managing high-stakes client interactions, professional email correspondence, and complex problem resolution. My background as a Financial Management graduate and my experiences related to accounting allow me to bring an extra layer of value to your team. Unlike a generalist agent, I am comfortable discussing billing discrepancies, processing refunds, and managing account reconciliations with a high degree of accuracy and professional etiquette.
Telus Digital, full_time
Jan 2024 to Jan 2026
• Managed inbound calls regarding billing, promotions, and service cancellations. • Negotiated with at-risk customers using specialized discounts to ensure high retention rates. • Exceeded sales targets by cross-selling products and services based on customer needs.
Hello Tech, full_time
Nov 2022 to Jul 2023
Handled multi-channel inquiries (phone/email) to book orders and coordinate with technicians. • Secured orders by providing accurate price quotes and technical feature benefits. • Managed financial tasks including refund requests and pre-authorization policy discussions.
VXI, full_time
Jun 2018 to Jun 2020
Acted as a Billing Specialist, educating customers on charges and providing courtesy adjustments. • Tailored lead offers to customer needs, consistently hitting sales quotas and CSAT targets.
Cooperative bank of Cotabato, full_time
Oct 2013 to Mar 2017
Provided high-level service for loan inquiries, collections, and account reconciliations.