Customer Service Expert and Virtual Assistant
Camarines Sur
Hi, I’m Mao Edmund Malaya. I’m someone who enjoys helping people and making sure tasks get done properly and on time. I have experience in customer service, sales, and administrative work, which helped me become patient, organized, and good at communicating with different kinds of people. I’m comfortable handling customer concerns, assisting clients, managing schedules, and using different tools to stay productive and efficient. What sets me apart is my willingness to learn and adapt quickly. I’m dependable, easy to work with, and I always try to give my best in every task I handle. I pay attention to details, work well under pressure, and value professionalism while still keeping a friendly and approachable attitude. I believe strong communication, consistency, and a positive mindset are important in building trust with clients, and those are qualities I bring to every opportunity.
LawnStarter, full_time
Dec 2024 to Jun 2025
Assist and set customer appointments for lawn mowing services.
Autocomplete.io, full_time
Oct 2024 to Dec 2024
-Provide assistance and walk through customers finalizing their auto insurance. -Daily checks of all customers who purchased insurance if they have completed finalizing the sale process. Reaching out and checking replies if they have not done so yet. -Process data and submit reports to Operations regarding Auto Insurance carrier’s customers with pending cancellations due to non-payment and/or underwriting reasons.