Customer Support Specialist | Virtual Assistant | Creative Admin Pro
Philippines
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Movate
Nov 2024 to Jan 2026
- Delivered empathetic, high-speed support to gift card users via email, chat, and phone, resolving inquiries and technical issues to maximize customer satisfaction and platform adoption. - Streamlined case resolution processes in CRM/ticketing systems, multitasking efficiently across high-volume inquiries while maintaining accuracy and first-contact resolution focus. - Proactively educated users on features and best practices, reducing repeat contacts and enhancing overall experience in a fast-paced fintech environment. - Collaborated with internal teams to escalate complex issues, ensuring seamless workflow coordination and positive outcomes for users. - Leveraged active listening and conflict resolution skills to de-escalate challenges, turning frustrated customers into loyal advocates.
Teleperformance
Nov 2023 to Apr 2024
- Provided compassionate, detail-oriented assistance to policyholders on healthcare benefits, claims processing, and account services via phone, email, and chat channels. - Resolved complex inquiries efficiently using CRM tools, achieving timely case closures while demonstrating strong empathy and problem-solving to build trust. - Managed high-volume multitasking in a dynamic call center setting, prioritizing urgent requests and maintaining composure during sensitive healthcare discussions. - Educated members on policy details and next steps, improving understanding and reducing follow-up escalations through clear, proactive communication. - Contributed to team success by sharing best practices and collaborating on workflow improvements in a high-stakes healthcare support environment.