All-Rounder Executive Assistant | Operations Customer Support
Quezon
All-Rounder Executive Assistant with 9+ years of experience supporting clients and businesses across administration, customer service, logistics, e-commerce, and short-term rental operations. What sets me apart is my ability to take ownership, learn new systems quickly, and keep operations moving without needing constant supervision. I’m experienced in managing client and guest communication, coordinating schedules and vendors, maintaining accurate records, handling bookings and administrative tasks, and working across CRM, PMS, and financial platforms. I can help with: • Executive & Administrative Support • Email, Calendar & Schedule Management • Customer & Client Communication • Property & Short-Term Rental Management • Logistics & Operations Coordination • Data Entry, Documentation & Record Keeping • CRM/PMS Administration • Social Media & Canva Support • Meta Ads - Paid Ads • NDIS & Allied Health Administrative Support I’m comfortable working with tools such as Hostaway, Airbnb, VRBO, Booking.com, Xero, Google Workspace, Microsoft Office, Monday.com, Asana, Airtable, Slack, Canva, and AI tools including ChatGPT, Claude, and Heidi AI. I don’t just complete tasks—I look for ways to make workflows more organized, prevent things from slipping through the cracks, and make your day easier. If you’re looking for someone reliable, adaptable, and ready to take ownership, I’d love to support your business.
Occupational Theraphist - John, internship
Aug 2026 to Aug 2026
● Completed a one-week trial placement providing virtual administrative support within an NDIS/allied health setting. ● Applied NDIS Worker Orientation training to support client-facing tasks and documentation in line with NDIS quality and safety standards. ● Assisted with basic Invoicing through Xero ● Organize and documented Clinical reports ● Helped him with his calendar and appointments
Markos Management, freelance
Aug 2025 to May 2026
● Managed daily operations across Airbnb, VRBO, and Booking.com listings using Hostaway, maximizing occupancy through calendar sync and dynamic pricing. ● Owned guest communication from inquiry through post-checkout, maintaining consistently high satisfaction ratings. ● Coordinated cleaners, maintenance teams, and vendors to keep properties guest-ready and well maintained. ● Processed bookings, modifications, cancellations, and refunds in line with company policy. ● Partnered with property owners on performance updates and operational improvements, using CRM and project tools to keep workflows on schedule.
Direct Client - Arthur, freelance
Dec 2023 to Jun 2025
●Basic image editing ● Served as the front line for merchant and customer inquiries via chat and messaging platforms. ● Create and list items on his e-commerce account (shopify, ebay etc..) ● Maintained records and inventory of his producs
Atlas, contract
Sep 2023 to Mar 2025
Check logistics ongoing and outgoing orders, provide information to the merchants Responsible for answering all inquiries from clients/merchants through chats/messages Responsible for checking all deliveries and checking if orders are picked up and delivered on tim
Telus International, full_time
Jun 2021 to Jun 2023
● Delivered phone, email, and live chat support to Airbnb guests and hosts on reservation concerns. ● Educated users on platform policies and processed booking modifications and account requests. ● Maintained high customer satisfaction while escalating complex cases appropriately.
Sykes Asia, full_time
Sep 2018 to Apr 2021
● Supported financial account inquiries and new business brokerage account applications. ● Verified customer documentation and processed account requests with a high degree of accuracy. ● Maintained strict confidentiality of sensitive financial information while meeting performance metrics
EGS | Amazon, full_time
Oct 2016 to Jul 2018
● Provided customer support for retail and online shopping accounts via phone, email, and chat. ● Resolved order concerns and account issues while maintaining service quality standards.