Customer support
Metro Manila
I have more than four years of experience in the BPO industry and over one year of experience working as a fully remote individual contractor. Throughout my career, I have handled both phone and email support across different accounts, including healthcare, auto and home insurance, retail sales, and logistics. With my experience and strong communication skills, I am confident that I am capable of performing well in this position. I am also highly adaptable, eager to learn, and able to work effectively in fast-paced environments.
Valoroo (Homebase) , full_time
Jan 2025 to Apr 2026
I handled Logistics (LTL & Truck and tracing) both inbound and outbound email and call. Weekly meeting with the client Tracking orders from end to end Placing an order Sent quotes Follow up calls Coordinating with the warehouse managers, third party logistics and consignee.
Concentrix, full_time
Aug 2023 to Jan 2025
I handled healthcare international inbound calls Answering phone queries/concerns Providing claim status & benefits Processing Payments
Freight Processing Outsourcing Solution, full_time
Jul 2022 to Aug 2023
Handled International inbound calls using ring central Tracking freight by coordinating with the warehouse Sending rate quotes using Edge tool Providing ETA to the consignee using P&D
Afni, full_time
Jan 2022 to Jul 2022
Handled international inbound calls Auto and home insurance account Checking auto and home coveragses Registering vehicles
Teleperformance, full_time
Aug 2021 to Jan 2022
I handled international inbound calls Healthcare account Checking the tier and medicine coverages
Inspiro, full_time
Nov 2020 to May 2021
I handled international inbound calls Selling and upselling flowers and chocolates