CUSTOMER SUPPORT | ONLINE COMMUNITY MANAGEMENT | CLIENT COMMUNICATION
Cebu
Adaptable professional with experience in online community management, written communication, and client coordination. Skilled in responding to inquiries, addressing concerns, resolving conflicts, and maintaining positive online interactions. Experienced in working independently, managing multiple projects, and using digital tools to organize tasks and meet deadlines. Comfortable communicating in English through written channels and eager to learn new systems while providing helpful, professional customer support.
PrayerSong, part_time
Dec 2025 to Oct 2026
Write personalized lyrics baded on clients' thoughts, stories, experiences and requested themes.
NFT, contract
May 2021 to Oct 2025
Managed Discord communities, responded to member inquiries, resolved conflicts, and maintained engagement. Coordinated over 100 cross project collaborations, communicated with project representatives, and organized community events.