SDR | Appointment Setter | 15+ Meetings Weekly | B2B Sales
Bulacan, Malolos, Philippines
Most people think the goal of a sales call is to sell something. I learned early that the real goal is getting someone to say out loud the problem they hadn't planned on admitting to a stranger - and that instinct is what's let me book qualified B2B appointments and untangle high-stakes insurance claims for U.S. companies for six years running, without ever needing to be the loudest person in the room. In practice, that means I turn cold outreach into booked revenue - and messy case queues into clean, audit-ready pipelines. With 6+ years supporting U.S.-based companies, I've built my career on B2B prospecting, appointment setting, lead qualification, and high-volume insurance claims management. My outbound work runs on NEPQ-style consultative selling: questions before pitches, discovery before assumptions, outcomes before pressure - averaging 15 booked appointments a week as a B2B SDR. On the operations side, I've processed 20+ insurance claims daily under strict carrier and DNC/TCPA compliance, and been promoted twice in under four years for it. If you're hiring, here's what that means for you: someone who hits activity numbers from day one, doesn't need to be managed, and can own either the top of the funnel or the operations behind it - so you're not stuck choosing between a closer and someone who keeps the back office clean. Core Expertise: B2B Sales Development (SDR) & Appointment Setting NEPQ Consultative Selling & Strategic Questioning Cold Calling & Outbound Prospecting Lead Generation, Qualification & Prospect Research Objection Handling & Discovery Calls Insurance Claims Processing & Case Management CRM & Pipeline Management Escalation & Dispute Resolution Data Enrichment & Lead List Building Tools: Salesforce, GoHighLevel, Apollo.io, Omega, 8x8 Contact Center, Google Workspace, Microsoft Office, Slack Results-driven. Coachable. Process-oriented. Comfortable owning KPIs and driving outcomes other people have to be managed into.
NuVision Auto Glass LLC,, full_time
Nov 2022 to Jul 2026
As a Claims Specialist and Service Advisor at NuVision Auto Glass in Arizona, I managed end-to-end insurance claims — verifying coverage, coordinating with carriers and adjusters, and making sure every customer walked away with zero out-of-pocket surprises. I was the main point of contact between outside sales reps knocking doors across AZ, FL, and SC, insurance companies, dealerships, and field technicians. On top of claims, I handled parts selection, technician scheduling, serviceability checks, and customer communication from first call to job completion. I also resolved escalated and disputed claims, mentored junior specialists, and identified process improvements that cut turnaround time — all while keeping customer satisfaction high across a high-volume call environment
One Contact center, full_time
Feb 2021 to Sep 2021
-Conducted outbound cold calls to business owners and decision-makers to introduce SEO and website development solutions. -Qualified leads by identifying business needs, website challenges, and digital marketing goals. -Scheduled appointments and product demonstrations for senior sales consultants. -Educated prospective clients on the benefits of SEO, website optimization, and custom web development services. -Built and maintained relationships with business clients through follow-up calls and emails. -Managed leads, updated customer records, and tracked sales activities using CRM systems. -Handled objections professionally and provided tailored solutions to increase client interest. -Consistently met daily call, appointment-setting, and sales performance targets while maintaining high-quality customer interactions.
IConcept Contact Solutions, full_time
Jan 2017 to Nov 2017
Conducted high-volume outbound calls to prospective customers to promote products and services. Identified customer needs and recommended solutions that matched their requirements. Built rapport with customers, handled objections, and closed sales over the phone. Consistently met or exceeded daily call volume, sales, and conversion targets. Maintained accurate customer records and updated account information in the CRM system. Followed up with leads and existing customers to increase sales opportunities and customer retention. Explained product features, pricing, and promotions clearly while ensuring a positive customer experience. Complied with company policies, call quality standards, and sales procedures.