Customer Service Support | Admin Virtual Assistant
Rizal
Customer Service Representative with experience in voice and non-voice accounts, providing support through phone, email, and live chat. Skilled in handling billing concerns, account management, service inquiries, sales, and service upgrades while delivering accurate and efficient resolutions. Strong in communication, active listening, empathy, problem-solving, and attention to detail, with a focus on building customer trust and delivering a positive customer experience. The strongest value as an appointment setter is my ability to build rapport easily; understand customer needs; and confidently guide conversations toward the next step. Through my experience in both voice and non-voice customer service, I have developed strong skills in communication, active listening, sales, objection handling, and customer engagement. I can use these skills to effectively qualify leads, create meaningful customer interactions, and secure appointments while maintaining a professional and customer-focused approach. Although appointment setting is a new role for me, I bring proven customer service and communication skills that I can immediately apply and build upon.