RPM/CCM/PCM Team Leader | Workflow Optimization Process Improvement
Oriental Mindoro
Healthcare operations and team leadership professional with hands-on experience in Remote Patient Monitoring (RPM), Chronic Care Management (CCM), patient enrollment, care coordination, and administrative operations. Experienced in supervising and supporting distributed healthcare teams, optimizing workflows, monitoring performance, managing patient programs, and ensuring accurate documentation and billing processes. Skilled in team leadership, process improvement, patient outreach, eligibility verification, onboarding and training, KPI monitoring, and healthcare operations coordination. Experienced with eClinicalWorks (eCW), RPM/CCM workflows, patient communication, and U.S. healthcare processes. Focused on building efficient workflows, maintaining quality and compliance, and helping healthcare teams deliver consistent patient support in a remote environment.
West Orange Nephrology, full_time
May 2026 to Sep 2026
Managed and optimized RPM, CCM, and PCM workflows, supporting patient enrollment, eligibility verification, documentation, billing processes, team coordination, and daily operations. Implemented process improvements to increase efficiency, accuracy, and program compliance.
Hospital in Your Home USA Inc., full_time
Sep 2024 to Mar 2026
Supervised a 12-member outreach team, driving CCM and RPM enrollment through structured outreach and follow-up strategies. Managed KPIs, coaching, call quality, CRM/EMR accuracy, and workflow improvements to improve efficiency and patient engagement.
Hospital in Your Home USA Inc., full_time
Jul 2024 to Present
Conducted high-volume patient outreach and enrollment for CCM, RPM, APCM, and BHI programs. Managed scheduling, follow-ups, patient education, EMR/CRM documentation, and RPM device support to improve engagement, compliance, and enrollment targets.