Customer Service Representative/ Data Entry
Laguna, San Pedro, Philippines
Im a Customer Service/Back Office Support & Collection Agent for over 3 years. I specialize in administrative tasks,like data entry and data management. I have strong background in customer service like collections processes,inbound and outbound calls. I have vast years of expertise in technical- related field work in the copier industry. I can be of help in sales support,like B2B sales and marketing.I have experience in content creations for brand awareness using social media platforms, posting with automation. I am a professional,diligent,team player ,and flexible type of employee. I am equipped with the right skills and experience to complete the task with minimal supervision. I believe that my acquired skills and experience will benefit your organization.
Bill Gosling Outsourcing, full_time
Aug 2021 to Aug 2025
Accurate data entry, data management and service contract building with CRM tools. Verify and correct data discrepancies to ensure accuracy and completeness. Organize and maintain electronic records. Perform regular data backups to ensure data preservation. Maintain confidentiality and security of sensitive information. Meet daily and weekly data entry targets. Manage inbound and outbound calls for payment processing in our US base clients for the car note loans.
CBE, full_time
May 2020 to Jun 2020
Managed inbound calls for Telco accounts in the US clients. Processed and collecting payments from telco clients. Promptly accept clients' inquiries and offer solutions to resolve account issues.
Copy Tech, full_time
May 2018 to Aug 2021
Managed copier products sales via telemarketing, email campaigns, and in-persons negotiations. I managed clients data base accounts nurture and convert into customer. Conducted machine installations, trainings and preventive maintenance for clients usage/awareness. I achieved sales goals and clients which adds revenue for my previous company.
Photopro/All About IT, full_time
Feb 2015 to May 2018
Responded to service calls and resolved copier/printer malfunctions . Performed preventive maintenance and onsite trainings to enhance clients satisfaction and proper usage of equipment. Conduct quality control checking of copy quality, proper adjustment and making sure copier machine is in good operation.
UBIX corporation, full_time
Aug 1996 to Apr 2014
Provided copier maintenance, quality checking, and technical support for Konica Minolta products. Performed demo’s and technical training sessions. Recommended equipment upgrades based on performance reports.