Customer Service / Executive Assistant / Technical Support
Rizal
I have extensive experience with customer service platforms like CRM where I managed tickets, tracked customer issues, and coordinated resolutions. I’m confident in handling data accurately, following processes, and learning new systems quickly.
Genpact Services LLC, full_time
Feb 2022 to Feb 2026
Chargeback customer service, assist card holders filling fraud/dispute claims.
Concentrix, full_time
Oct 2013 to Mar 2019
Provide troubleshooting with customer that have connectivity issue.