Customer Service Technical Support Expert
Pampanga, Angeles, Philippines
Hello! My name is Gloria, and I am a dedicated professional with over 16 years of experience in customer service, technical support, email support, billing, collections, and sales, along with 9 years of administrative support experience in a manufacturing company. Throughout my career, I have developed strong skills in data entry, inventory management, purchase order processing, calendar auditing, vendor coordination, and handling customer concerns professionally and efficiently. I am highly organized, detail-oriented, and comfortable working in fast-paced environments while maintaining accuracy and excellent customer service. What sets me apart is my strong work ethic, adaptability, and willingness to learn new tools and processes quickly. I take pride in being reliable, proactive, and able to work independently with minimal supervision. I am also experienced in remote work environments and understand the importance of communication, time management, and meeting deadlines. I am passionate about helping businesses stay organized and providing quality support that contributes to team success and customer satisfaction. I would love the opportunity to bring my experience, dedication, and positive attitude to your team.
5 Star VA, full_time
Oct 2025 to Present
Calendar Scheduling Admin Support Daily Audit Data Entry
IQOR, full_time
Oct 2020 to Oct 2025
Trouble shoot medical device Track orders Assist Customer to place an order in Shopify General product inquiry Process warranty replacement
UPS, full_time
Jun 2011 to Jul 2019
Tracking Packages Shipping assistance Import and Brokerage document assistance Collections
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Mar 2009 to Jun 2011
Techincal support Xbox Device Customer service for Telecom Billing Telecom
Nidec, full_time
Aug 2004 to Jan 2009
Inventory Monthly Report Purchase Order Machine controller
Acer, full_time
Aug 1998 to Mar 2000
Machine Controller Quality Assurance Team leader in the production line