Virtual Assistant | HR/Tech & Administrative Operations
Negros Oriental, Bacong, PH
I serve as a versatile Virtual Assistant specializing in operational efficiency, technical support, and HR administration. By combining my Bachelor’s degree in HR Management from Silliman University with hands-on technical and customer support expertise, I seamlessly manage the administrative ecosystems of growing businesses and remote teams. I am uniquely equipped to coordinate end-to-end recruitment logistics, maintain secure data records, troubleshoot hardware or software malfunctions, and streamline day-to-day digital operations. My diverse technical and interpersonal background enables me to act as a reliable bridge between operational workflows, communication channels, and technical tools. Grounded in strong learning agility and an adaptable mindset, I deliver high-quality administrative support, keep project timelines on track, and foster positive, collaborative remote working environments.
Qualfon Philippines, Inc., full_time
Nov 2020 to Feb 2021
Serving as a specialized chat support agent for the Instacart account at Qualfon, I provided real-time technical and operational assistance within a fast-paced digital ecosystem. My core responsibility focused on delivering end-to-end troubleshooting directly through the application chat interface to resolve live performance issues. Actively collaborating within the field support network, I guided delivery personnel through their active workflows, resolved application navigation roadblocks, and provided precise routing assistance to ensure packages successfully arrived at the customer’s doorstep. Additionally, I handled phone-specific technical issues, troubleshooting device connectivity and application glitches to minimize down-time. This role heavily sharpened my multi-tasking abilities, digital communication skills, and real-time problem-solving under tight delivery windows.
None, freelance
Mar 2020 to Present
Operating as an independent technical contractor since 2020, I deliver comprehensive, on-demand IT support and infrastructure solutions to residential clients and small businesses. Balancing this role part-time, I manage the end-to-end service lifecycle—handling everything from client consultations and project scoping to parts procurement. My core technical responsibilities include diagnosing complex hardware and software failures, performing custom PC builds, and executing system upgrades. anaging this independent operation has allowed me to sharpen my technical troubleshooting while sharpening vital business skills like client communication, scheduling, and service quality assurance.