IT Professional
Nueva Ecija, Jaen, Philippines
Results-driven IT Support Specialist with 9+ years of progressive technical support experience across enterprise and educational environments. Demonstrated expertise in Google Workspace administration, cybersecurity implementation, end-user troubleshooting, and IT infrastructure management. Proven ability to resolve complex hardware, software, and network issues while maintaining SLA compliance and minimizing business downtime.
Edge Tutor International, full_time
Dec 2023 to Aug 2026
• Administer Google Workspace and Slack environments, managing user access, license administration and security configura tions for optimal operational efficiency. • Implement and enforce comprehensive cybersecurity and data privacy policies, email security, antivirus management and email security. • Monitor system and access logs, conduct periodic data audits, and support backup and recovery procedures to ensure data integrity and regulatory compliance. • Design and implement workflow automations and system integration using technical tools to streamline repetitive processes, reducing manual workload by up to 30%.
Alyssa Nobriga International, freelance
May 2023 to Feb 2025
• Managed program and course setup using WordPress, Oxygen Page Builder, and LeadPages to support marketing initiatives and drive enrollment growth. • Administered ActiveCampaign automation platform, configuring email workflows and customer management systems to enhance customer engagement and retention. • Oversaw WordPress site management, content updates, and technical optimizations to ensure reliable website performance and superior user experience. • Coordinated multi-channel social media management across Facebook, Instagram, YouTube and Podcast platforms while tracking analytics and generating performance reports.
Zendoor, full_time
Nov 2022 to Mar 2023
• Managed IT support tickets from triage through resolution, ensuring timely response times and consistent SLA compliance across the support team • Administered Google Workspace and DNS configurations for 100+ users, including account management, email setup and security policy enforcement. • Diagnosed and resolved hardware, software, network, and account-related issues, providing first-line technical support with clear solutions to non-technical users. • Developed knowledge base articles and incident documentation to establish institutional knowledge and enable team self-ser vice, reducing support ticket volume by 15%.
University of the Cordilleras, full_time
Apr 2022 to Oct 2022
• Provided comprehensive technical support to 150+ end users, troubleshooting hardware, software, network and system issues while maintaining minimal downtime. • Installed, configured, upgraded, and maintained desktop hardware, software, and peripherals across the university's IT infrastructure. • Proactively monitored system and network performance, applied security patches and software updates and removed malware threats to ensure system integrity. • Supported IT infrastructure projects including office relocations, large-scale workstation deployments and conference room equipment setup and configuration.
On Demand English Innovations Inc (51Talk), full_time
Apr 2016 to Apr 2022
Delivered end-user technical support via phone, email, chat, and remote assistance to 200+ internal and external users, troubleshooting hardware, software, network, and system issues. • Installed, configured, and maintained workstations, software, servers, and IT equipment to ensure reliable business operations across multiple locations. • Monitored system performance, applied software updates and security patches, and implemented malware removal protocols to maintain security and system stability. • Conducted system orientation and technical training for new employees, providing clear technical guidance and documentation to reduce support escalations.