8+ yrs in Admin, CX Training | LPT TEFL Certified Professional
Nueva Ecija
Hello! I’m Karen Joy Baer — Your Partner in Operational Excellence & Communications. I am a versatile, results-driven professional with over 8 years of combined experience spanning customer service excellence, corporate training, administrative support, and professional education. My unique background bridges the gap between high-performing corporate environments and structured educational leadership, allowing me to bring a rare blend of emotional intelligence, strict organization, and elite communication to your business.
St. Joseph School, full_time
Jun 2024 to Apr 2026
Designed and facilitated engaging learning sessions for diverse groups, adapting instructional approaches to meet varying learning needs. Delivered presentations and training materials that improved learner participation and knowledge retention. Monitored individual performance, provided coaching and constructive feedback, and tracked progress through assessments. Prepared reports, maintained accurate records, managed schedules, and coordinated with administrators and parents. Collaborated with colleagues to improve instructional processes and ensure consistent program delivery. Managed multiple priorities while meeting strict deadlines in a fast-paced environment.
Concentrix, full_time
Jul 2022 to Sep 2023
Delivered exceptional customer support by resolving product inquiries and technical concerns while maintaining high customer satisfaction. Built strong customer relationships through effective communication and problem-solving. Consistently met performance metrics related to quality, productivity, and customer experience. Accurately documented customer interactions using internal systems. Collaborated with team members to improve service quality and share best practices.
Transworld System LLC Inc., full_time
Nov 2021 to Jul 2022
Consistently exceeded performance goals in customer service and sales campaigns. Earned multiple performance awards for customer satisfaction and sales excellence. Earned Top Agent award in Call Forwarding-Bluegreen Transfer with a performance rate of 53.18% in March 2022. Recognised as Top Agent in Call Forwarding-Trident for attaining highest CF Scorecard rating of 4.23 in April 2022. Achieved STELLA AWARD for Best of January 2022 by consistently maintaining a 5-star rating daily. Handled high volumes of inbound and outbound customer interactions while maintaining service quality. Effectively managed objections, built customer trust, and achieved campaign targets.
Watsons Personal Care Store, full_time
Sep 2016 to Apr 2019
Provided exceptional customer support at The SM Store, enhancing customer satisfaction. Delivered outstanding customer service, resulting in recognition in September 2017. Awarded Customer Service Rewards for commendable service in December 2018.